Wind
Bad service
- 01-04-2012
- 509
I initially signed up with Wind Pay As You Go WiFi as an experiment. The price was right and it was good for a year. This "experiment" was too see if Wind could actually deliver the service that was advertised.
My experience has taught me to keep detailed records when dealing with companies or government.
Its been about 7-8 months now. I average about 2 calls a month and I keep detailed notes re: my issues with the service along with dates/times/names/ of every person I talk with.
At this point I'm on my 9th page of notes...
This is the service that I was told I was going to get:
10 gigs of data usage at "up to 7 Mbps". After 10 gigs of data I'm throttled down to "up to 500 kbps" when the network is busy.
This is what I've found:
Wind relies too heavily on the "up to..." portion of their service.
As an example, my "up to 7Mbps" is more truthfully like "up to 750kbps" and I live in downtown Vancouver.
When I'm throttled my "up to 550 kbps" is more like up to 200kbps... and the network is always busy.
Before you mention it, I've done speedtests at the request of Tech Services and its not because of tall buildings.
Most of my issues (except speed) do get attention and taken care of within 24 hours.
Most CSR's don't know enough about the service.
Most sales people do not know the particulars of what they are selling.
I have been hung up on twice, both times after requesting to talk with a supervisor.
Customer service in Cairo doesn't work. CSR's are hard to understand and while there are some exceptional CSR's they are far out-weighed by the uninformed and/or badly-trained and/or insufferably rude employees.
So, in a nutshell, Wind cannot/will not provide the service that they claim to sell. The only thing that keeps me with them at this point is that I've only got another 4 months or so left on my "experiment" and at that point I will almost certainly switch to a more reliable and forthcoming (honest?) ISP.
Company: Wind
Country: Canada
Province: British Columbia
City: Vancouver