Om Software Internet Solutions (p) Ltd
OM Software (Bhopal, India) owned by Raj Kamal should not be trusted

OM Software (Bhopal, India) owned by Raj Kamal should not be trusted

with any project. I hired them to create a website for me and paid

them USD$1, 500 to get started on a USD$3, 000 project. They pulled out

of the project before it was completed and refuse to refund me the

USD$1, 500 as per the terms of our agreement.

OM Software responded to our detailed Request for Proposals (RFP), and

won the contract to create our website. OM Software's Project Manager

started sending me their first attempts, but these were not acceptable

at all: it was like they were not experienced in developing large

websites. For example: (1) They were suggesting drop-down boxes for

fields that would contain tens of thousands of entries. (2) Their

design did not remotely follow the layout as detailed in the RFP, such

that their version of the search requests page would have shown tens

of thousands of records on a single web page.

I attempted to get them to correct these flaws, and they corrected

some of them but not others. For example: (1) They suggested that the

drop-down boxes could include a type-ahead feature--still not very

useful when there are tens of thousands of entries and the user is not

sure what entry they are looking for. (2) They did re-design the

search results page so that results could be handled better.

With the deadline of mid-July approaching and after very little

progress was made, the Project Manager, Sourabh Rawat, calmly informed

me that the project would go past the deadline by 2 weeks because of a

lack of programmers at OM Software. This was not a request to me, and

showed that they had little respect for me, my project or the project

deadline.

Their communication is terrible: no replies, missed meetings, etc.

I wanted an explanation from OM Software's owner (Raj Kamal) about why

the Project Manager (Sourabh Rawat) was not communicating with me and

Raj said in a Skype chat: "the only problem is he has not cared". I

have this documented if anyone wants to see it.

There were several more delays, terrible designs/layouts that didn't

follow the RFP, pages that didn't function at all, no Quality

Assurance, and a lack of communication from the PM Sourabh Rawat.

OM Software was a couple of months past the deadline at this point, I

was not getting anywhere presenting my problems to the Project

Manager, Sourabh Rawat, so I tried talking to OM Software's owner Raj

Kamal again, but he told me that I was complaining too much, and that

they could not go on with the project.

The contract we signed allowed for Raj to pull out of the project

before completion, but he would have to return the USD$1, 500 to me.

They did not deliver any code to me, and I am left with nothing. I

tried to be fair and extend Raj Kamal and OM Software as much help and

patience and time as possible, but I got ripped off by them in the

end.

Eventually Raj promised that he would refund as per the contract, but

after many months we have only received USD$99, and I am unsure if he

will be refunding me any further. I am fair and open, and if

Raj Kamal/OM Software refund me any further, I will post it here.

In the meantime, I will continue posting this in all relevant websites

to warn the public of the dangers of doing business with Raj Kamal/OM

Software.

Company: Om Software Internet Solutions (p) Ltd
Country: Canada
Province: Ontario
City: Oakville

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