Windmobile
Oaming charges

On October 12th, 2011, I bought a BlackBerry phone from Wind. I have been always getting message from my phone “Wind away”. If I move one corner to another corner of a room, the phone message shows as “Wind away” and if I travel by car in Scarborough area, I never get line connection and phone message always displays “wind away”. I had contacted the Customer Service Dept. and was advised to take out the battery and put it back again. I did as per advice; however, I was still having the same problem and to make it worse, I am being charged hundreds of dollars for roaming in my Home zone and phone displays Wind away. I had called so many times and had complained to the Wind Customer Service. They told me they will have to investigate and it would take 3 to 4 days. After 4 days, I called again, and then they told me I don’t have to pay the roaming charges and that all the roaming charges I was billed for will be credited back into the account. However, this was never carried out. As a result, I had decided to cancel the plan effective December 19, 2011. Now I received letter from Credit bureau for $420.54 to be pay for roaming charge. I don't know what to about this. I called the customer service, they said nothing they could do, refused to remove the charges. I don't know who can help me to remove this charges.

Company: Windmobile
Country: Canada
Province: Ontario
City: Scarborough

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