Wind Mobile
$1351 Data Usage, and Suspension

$1351 Data usage charges, phone suspension

I decided to purchase a Nokia C5 on Winds birthday promo. Where I got the second phone for a dollar and the unlimited 25 smart plan for my wife and I with the "pay before plan" because my credit was not sufficient at the time. We were doing just fine with the 25 smart plans everything was good I even decided to get her friend a phone so now we have 3 phones on my account. Then one day customer service called and said that I was eligible for the "pay after plan" I was like that is great! Put all three phones on the Pay after account and Samsung Google S phone on a wind tab with the Canada $29 dollars unlimited plan. Here is when the fun starts first bill I got was incorrect they over charged me from the previous month not taking in to consideration that I had already prepaid for that month, so they adjusted that and I was happy and made a full payment of $66.39 with my visa. 4 days later at 8pm my wife, her friend, and I all received a text from Wind mobile saying "Hey there. We hate being the bad guy" I was like hmmm. must be some promotional thing didn't make a big deal about it, so the next day I went to work and usually my wife would call around lunch or so but no call. So I was like oh well. Until I got home my wife told me that they can't make outgoing calls so then I checked my phone. I have never had a mobile service suspension before in my entire life so this is all new to me. Called customer service and was wondering why I can't make any calls apparently there is an ongoing bill of $1351. I just made full payment 4 days ago. I was confused upset and embarrassed because my wife's friend thinks didn't pay my bill. Customer service gave me a case ID and said they will call me back in 3-5 business days and I'm like that still does not solve my problem I can't even call 611 on any cell phones! without being requested for my credit card and that it is unacceptable to suspend a customer’s phone line without getting in touch with me and that if I had gotten into some sort of accident on the road and needed my phone I would of been stranded. I requested to speak to someone in charge because there is nothing that is going to be done here with this customer service. I was on hold for 1 hour and no answer, now I'm furious I decided that I'm going to leave and I'm going to refund that Google S phone that I just got 10 days ago for my wife. Well guess what? I can't refund the phone I have only 14 days for this refund. I have internet access at home, at work, and even at Mc Donald’s why in the world would I ever consider using Winds mobile internet services for 4 days for $1351. Can someone please explain that to me please?

Company: Wind Mobile
Country: Canada
Province: Ontario
City: Newmarket

  <     >