The Brick/Serta Matress
Sagging matress after 1 year of use

I purchased a Serta pillowtop mattress in Februaury 2010. It was priced at 2000.$ and was on sale at 50% off. I now know why!

Six months later I already started to notice a body impression at the centre of the mattress. I thought I was imagining things a and asked several people to see if they felt it too. They all did. As the months wore on it got worse and I decided to call The Brick to let them know.

I was told that there had to be at least 1 1/2 inch depression for them to be able to do anything about it. With the pillowtop you cannot even see the bodyprint. But you can feel it. You just simply roll to the center. I was treated like dirt by one of their customer service people... when I told them that their anwser did not satisfy me, she told me that " I would have to get my satisfation elsewhere". I just could not believe this!!! I spoke to a manager there and am still waiting to hear from then. I will then take this to their head office and then to the local Consumer Protection agency and even to Serta's head office if I have to... am surely not letting this go.

Word of advice... NEVER BUY ANYTHING AT THE BRICK! and I believe that many others will do the same with all the complaints I see here..

Company: The Brick/Serta Matress
Country: Canada
Province: Québec
City: Montreal

  <     >