The Brick
Mattress issues

I have spent thousands of dollars with your company. I have realized that when it comes to me purchasing something I have the best treatment possible. When I have an issue that needs to be rectified no one cares.

I have left several messages with you Heartland Brick location (905-502-7500) and no one ever calls back. I have a defective mattress and have called in over 10 times to see what the procedure is to get either this fixed or replaced. I was told if there is a stain on the mattress that I would have to get it professionally cleaned before a technician can come out and look at it. I did! I paid $100 to a cleaning company to clean it. The minor stain never came out. I was also advised by someone at the Brick that is the stain is not removed just show the receipt that I have attempted to get the mattress cleaned and that will be good enough. Unfortunately, that was not the case. I have been sent around in circles and no one cares. I spent close to $1300 on this mattress which I can’t sleep on as it is sloped in the middle and has ripped around the edges. The mattress is less than 2 yrs old. So now I sleep on my couch which I also purchased form you guys

Company: The Brick
Country: Canada
Province: Ontario
City: Mississauga

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