McDonald's
Over charging and Rude about it!

Today I ordered 2x Hotcake Happy Meals for my children. Usually I pay $8.17 today I was charged $11.83. When I queried why the price was so different from usual, the girl (Mailing) answered that that was how they did it. I told her the milk and cookies were included in the cost (Cookies instead of a toy) she said they were not, they were merely discounted and that I still had to pay $1.68 for the cookies and $2.58 for the milk. Anyway I asked her to void it and ring it up correctly all the while she was rolling her eyes to heaven, huffing and puffing and with a raised voice, embarrassing me in front of the people behind me in the line up. Eventually, after I called another cashier over, she re-rang it and refunded me the overcharged $3.01. How many other people would have complained and then stood their ground whilst being humiliated and verbally bullied in front of everyone else?

One of the other staff members said she always behaves like that, even with the other staff members, but shame, she is heavily pregnant. My response is... Do not accept bad treatment from anyone in the customer service, no matter his or her 'excuse'. I could have accepted it if an apology went hand in had with the explanation, BUT I too have been pregnant and if I do wrong, I apologize. This Mailing should get a stern talking to and McDonald's STOP allowing your staff to overcharge, as this is not an uncommon complaint. Also, if you are going to have obnoxious people working on your front line, give them people skill training, your customers do not have to put up with such bad treatment, there are many fast food outlets, don't make us choose because of continual bad service...

Company: McDonald's
Country: Canada
Province: Alberta
City: Calgary

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