Whole Foods
Not honoring kids club program

I am very disappointed with the handling off my complaint in this store. The staff where very rude and even the store manager was laughing and rolling his eyes at me. The problem started when i tried to use the kids cards that entitled them too a free cookie or an item off the list on the card. My children where not with me that day so i decided to pick the cookies up on their behalf. I presented the cards when i was told that i cannot receive them free as i didnt have the children with me. I stated that it dosent say anywhere on the card that the children must be with me. I complained to the supervisor and she told me rules are rules. So i decide to take the complaint higher to the store manager. I was meet with a manager who didnt want too listen to my complaint and made a point to mock me. He explained that the free items where a condition that involved the children having fun in his store and getting a reward at the end. He wasnt prepared to listen to me and when i said that i will be not be shopping in his store again he just laughed in my face and said what over some free cookies! I just cannot believe that he was so rude and obnoxious. I have since not been back into that store. He just didnt get what i was getting at, it was not about getting freebies, it was the fact that you cannot offer a program and then not offer what you preech. Not a happy custome

Company: Whole Foods
Country: Canada
Province: British Columbia
City: Vancouver

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