McDonald's
Service

Mcdonlad’s customer service

11-6-2011 @ 10:30am

Ever since the Mcdonald’s renovations last week at Bayly in Ajax, I feel that, their service have taken a s step backwards. Food is not warm enough, waiting time has increased and everyone behind the counter seems to be much disorganized.

There are more staff members to serve but the direction seems to be off. Managers occasionally pop their head out to monitor the unsatisfied faces of the crowd which consistently complaining about missing items or wait times for their food delivery.

Mcdonald’s have done well to bring back the people which were lost from other competitor’s fight for the market share but if they fail to provide adequate service may decrease such advantage and lose those returned customers for good.

I hope it doesn’t happen as I love the convenience of fast food experience, especially Mcdonald’s.

Company: McDonald's
Country: Canada
Province: Ontario
City: Ajax

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