Tim hortons
Hot Chocolate = Hot Wate

I ordered a hot chocolate on my way to work (12 hour shift) and didn't drink any until I got there. When I took a sip, I came to find that I just had chocolate flavoured water. The hopper was empty and the employee filling my order didn't even notice. Since it's a 15 min drive to work from the Tim Hortons I could not return the order until my shift was complete. (I cannot leave the property on lunch breaks either) So I threw the stuff out not giving it a second thought.

Once my shift was complete I returned to the Tim Hortons I had purchased the Hot Chocolate from and told them what had happened. The girl behind the counter asked "did you keep the cup? " I replied I had thrown it out at work and did not keep a dirty cup for 12 hours. She informed me that I must keep the cup and "Hot Chocolate" to confirm that indeed I had recieved a bad drink. I told her it was impossible to keep a full cup of dirty water for 12 hours where I work.

Needless to say I did not recieve my money back nor did I recieve a replacement hot chocolate.

Never returning!

Company: Tim hortons
Country: Canada
Province: Ontario
City: Ottawa

  <     >