Sears Canada
Awful service

Sears Canada in Burlington - have you ever tried to get "service". They have had my vacuum for repair 2 months now. After the first month, they decided to look at it. Now into the second month they are ordering a part. Their only response... we will get back to you to see why it's taking so long!

Issue #2 - I bought a Kenmore fridge Feb/08 and the motor blew Nov '09! Surprise - one year warranty and they washed their hands!!

Issue #3 - My parents bought new fridge and stove - both came damaged and it took 6 weeks to replace!!

Issue #4 - I bought a new stove - after the first self clean the glass was totally discoloured and the response... that's what you get with self clean ovens!!! NOT, I've had one before and never had an issue

If you like to wait in a loooooong line up of customer service people who will get you to the right people... good luck with that, you NEVER reach them. Shame we only have two department stores in Canada

Company: Sears Canada
Country: Canada
Province: Ontario
City: Burlington

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