Sears
Sears's Disgraceful Service Agreements

Sears’s horrible customer service personnel

I purchased an LT clothes dryer and washer from Sears. Both have broken down on several occasions within a year. I have had many and lengthy dealings with the awful people who man the phones and are supposed to provide the services of “professionally trained Technicians” for Sears’s customers.

These people do every thing possible to make the whole experience catastrophic. (I must be clear …. WHEN the professionally trained Technicians eventually arrive they are superb).

Wherever the people who answer the phones are located and whether they are a sourced out system for Sears, they do the company and the customer great harm.

The people managing the phones are rude and do everything possible to make an already distressing situation horrible. As mentioned in a previous complaint on this site

I was told to “hang my clothes out on a clothes line.”

Before you are tempted to buy appliances from Sears or to suffer the disadvantages of their rude phone personnel, please think it over and talk to others, and then go somewhere else where service and the customer matter.

Company: Sears
Country: Canada
Province: Ontario
City: London

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