Virgin Mobile Canada
Monthly payment not goin through

My monthly payment on my cell never went through so i contacted Virgin customer service to let them know. The lady said she would fix it and it would go through in an hour. That night i checked my service plan and it said i had 2cents in my account and i was on a 30cents a min plan not the 40 monthly plan that i had pay for. Also my account balance was now only 2cents, so the 40 dollars was gone! I called customer service back and they said it takes 24 hours for the payment to go through so it would be fine the next morning. I checked today (the next morning) and was still on this 30cents a min plan with only 2cents in my account. So i called customer service again and they said a "team" has been asigned to track down my 40 dollars and ive been credited 1 dollar for my troubles!!! I was told to call back in 24 hours to check on their progress. When i asked to speak to a manager the service agent became nervous and would not put me threw until i became very frustrated and hung up the phone. Onced this is done i am done with VIRGIN MOBILE THE WORST COMPANY EVERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

Company: Virgin Mobile Canada
Country: Canada
Province: Ontario

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