Air India
Sent home for forgetting medication

Flying Toronto to London, Heathrow. Had to purchase an emergency ticket as my Mum had an heart attack. Rushed to the airport only to find out I had forgotten my epilepsy tablets (I have epilepsy). Asked the Air India girl at the check-in desk if a pharmacist was at the airport and explained I had forgotten my drugs. She informed me that I could not get on the flight. I begged to get on but to no avail. She told me I would have to rebook and she had made a note on my ticket that I had forgotten my medication. In fact, the note read "passenger refused to board'. This is untrue and totally unfair.

When trying to reschedule the flight for the next day I was told by Air India that I had refused to get on the flight so they were charging me a fee of $375. I had NOT refused. They had refused me. I wanted to board the plane knowing that my sister would be able to obtain my medication once I arrived in the UK.

I demand a refund of the $375 from Air India. They were absolutely in the wrong when saying that I refused to board the plane. How can I obtain my refund and a letter of apology?

Company: Air India
Country: Canada
Province: Ontario
City: Toronto

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