The Brick
No Return Policy

I purchased a small DVD player, and to my advantage, it was very inexpensive. It did work, there was both sound and picture, but the whirring noise emitted by the DVD player was so loud it we actually had to turn up the television to hear it. I've never heard a DVD player make a noise this loud before, not even from the cheap models, so, other than the unit, I repackaged it and returned it to The Brick.

The woman at The Brick stated there was a no return policy and no refunds. Rather than accept the answer, I asked why I would purchase an item that didn't work. She offered to have the unit repaired, but no customer should have to accept a new item that requires repairs or has been repaired. I told her that before putting it through for repair I would come back after I called head office. At this time she offered me a gift card, writing on the receipt that 'customer wants to reselect to a better one money goes to gc cust is aware' (typed as it appears). I requested she change it to state 'customer requested a refund and a gift card only was offered'. Sadly, she did not change it. The information on the return slip is completely false, I'm stuck with a gift card, and I will never purchase a more expensive unit there. The sales clerk told me she was 'helping' me.

The invoice states 'Our Commitment is to you... our customer'. I can't agree with this.

This was a very inexpensive lesson for me, but now that I know, I will use my gift card and never purchase anything there again.

Company: The Brick
Country: Canada
Province: Ontario
City: Scarborough (Toronto)

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