Best Buy
Gift Card Credit

I received a gift card for my birthday and used it for an online purchase December 2. The receipt showed the gift number but applied $0 towards the purchase. I assumed it would be corrected once sent as BB bills once the item is shipped however it was not corrected. First I emailed regarding the issue then I called Customer Service and consistently received the runaround. After more then 3 weeks and numerous calls and emails redeeming a simple $25 gift card has turned into a fiasco of poor customer service. I wondered at the time if there was some kind of malicious activity online stealing gift cards for small amounts as the card appeared to be used at a later date but not on my order and I have yet to receive any information from the BB Credit Department. I used to love them but now after this experience I have a new Motto "Best Buy Elsewhere".

Company: Best Buy
Country: Canada
Province: Ontario

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