Macdonald's Restaurant
Service

On the 9th July I visited the MacDonld's Restaurant in the shopping center at 152nd Street and Highway #10 in Surrey at or near 6:00pm. I arrived at the pick-up window and waited for the staff to package my order of McChicken Meal, Quarter Pounder Meal and Chicken McNugets Meal. When the employee reached accross the gap and put the meal bag in the car window, the bag ripped and the contents spilt out accross my lap, the front seat and the floor. I looked at the employee waiting for an apology but none was forthcoming. As the McNugets container had split open I asked for another package of McNugets. Meanwhile I was picking the McNugets off the floor and trying to place the French Fries back in the red containers so all 3 of us received equal shares. As there were now 5 cars behind me I pulled into a parking spot to clean out the car. I noticed that none of us had received the drinks which came with the meals. I got out of my car and entered the restaurant. I asked for the Manger and told him the situation. I recognized him as he was with the other employee when the bag ripped open. I asked him for the drinks as they were not provided as yet. The 3 drinks were poured and he gave them to me on a cardboard tray. I asked him for straws and he just pointed behind me where I could get them myself. Throughout this whole episode not once did I receive an apology from the employee or the Manager. When I got the drinks I returned to the car and continued on our trip. My grandson in the back seat then asked, "Papa, was there any dipping sauce for his McNugets? " I replied, "Sorry Ben, this was also forgotten! "

Company: Macdonald's Restaurant
Country: Canada
Province: British Columbia
City: Surrey

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