Popeyes Chicken
Poor food, poor service, false advertising!

In June of this year my finance and I went to Popeyes Chicken for the first time while visiting Niagara Falls, Ontario. We ordered our food, me the Naked Chicken Strips Meal (there was a nice advertisement with 4 large chicken pieces with ranch dipping sauce for $5.99 so I thought why not try it!) and my finance the chicken pieces and fries meal. When we received our order, my finance got 2 very small pieces of chicken only to find when he bit into the first piece that IT WAS NOT COOKED... not undercooked slightly, but bright pink inside!! He immediately refused to eat it and I went back the manager to ask for new chicken. I waited about 10 minutes for someone to even acknowledge me, and than I was asked "who took my order"?!?! Like it even matters! They refused to give me replacement chicken and to be honest, I really didn't want it for fear that it wasn't cooked either! Now, to make matters worse, I open my meal to find that I have 3 of the tiniest pieces of chicken imaginable (picture McDonalds nuggets) when these are supposed to be CHICKEN STRIPS and instead of the ranch dipping sauce like in the picture, I am given a package of mayonnaise... MAYONNAISE!! I went back to the counter and was given the same poor service again and told "there was nothing they could do". I was disgusted with this restaurant! I promptly called the customer service line the next day, filed my complaint and was told that someone would get back to me within 24 hours. 3 days later, I got no response, so I called again. I have called the customer service line a total of 10 times in the past month and a half, only to hear "your case will be dealt with by upper management as soon as possible", "I'm sorry, but there is nothing I can do" and "I will make sure that this is priority". I have called the head office to speak to the person in charge of International Customer Relations only to get her answering machine and leave a message 5 times (I don't even think she works there) and I finally contacted the manager of the store myself. I told him the situation and he told me he would send me coupons for a free family chicken meal and for another Naked Chicken strips meal... finally I was getting somewhere!!!.. WRONG! I have waited 6 weeks for the coupons to come and they never showed up. I called the manager again, and he tells me "he lost my address and phone number"... YEAH RIGHT! So I give him my address again and he assures me that the coupons will go out that day.

Well, I have waited over 2 weeks again and still no coupons... I guess I will just accept that I was ripped off and that I will never get restitution from such a lame company.

Company: Popeyes Chicken
Country: Canada

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