Reliance Home Comfort Hot water tank rental
Continue collecting money even after lease termination

Very bad experience with Reliance Home Comfort. I was leasing hot water tank for my old house. I sold my house and before moving out I called Reliance and provided my lawyers contact info. Reliance faxed the assignment of lease document to my lawyer. My lawyer then faxed the same document back to buyers lawyer. All this was done before the closing date Oct 31 2011. Couple of months back we found that Reliance is still collecting money from my account. We then contacted customer care and they said they will look into this and they will make sure no more money will be taken from my account and I would receive a mail in 2 weeks regarding the over payment amount. They have stopped collecting rental charge for old house since April. I still have not received the over payment money. When I contacted the customer care again couple of days back, they said the old account is not closed yet. They asked for new owners name and once I gave them they said they will now close and refund my money that was collected since January's 2012 and not from 2011 November. Why? This means Reliance for no reason is penalising me and collecting 2 months payment (November and December 2011). Why should I be penalised? Again it is almost 2 months since I noticed this and I have not received anything back. Every time i call customer care, I have to start explaining from beginning and each time I get different answer.

Company: Reliance Home Comfort Hot water tank rental
Country: Canada
Province: Ontario

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