Reliance Home Comfort
Shady Billing Practices

I switched over to another water heater company and had them return the water heater to Reliance. Reliance refused to take the tank back for 3 months without a return number. Once they had the return number they still did not take it back for 2 months. It has been 4 months since Reliance finally took the tank back and they continued to call and bill us for the rental, claiming that the tank had not been returned. Luckily I had a copy of ~their~ return form that proves they have had the tank in their possession that whole time. Each time they called, they pretended that they had not received the tank until I could state the date that the return form was filled out, the date ~I~ had to fax their own form back to them, and the date ~I~ had to email it to them. Only then would the return form anf tank suddenly appear in their possession. It still took them over a month to adjust the final bill, in the mean time they would still call asking for payment up to today's date, claiming the tank was not there.

Company: Reliance Home Comfort
Country: Canada
Province: Ontario

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