HSBC Finance
Payout statement

I am truly disgusted by the service I received from HSBC Finance based in Montreal QC, when I wanted to pay off and close our Home Equity line of credit with extremely high interest. I had been a good customer, with payments being always made on time. My lawyer sent 6 requests for a payout information, with 1st request sent 8days before closing on my new mortgage. Since the lawyer never received anything and the closing was quickly approaching, I started calling, spent hours on the phone, being transferred, disconnected, hung up on. They confirmed my phone number in case we get disconnected, but when we did get disconnected, nobody called back despite knowing this was a very urgent matter!!! I will never do business with HSBC banks... ever!

Company: HSBC Finance
Country: Canada
Province: Ontario

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