Alibaba
Total fake & pretentious Alibaba online agent with no REAL help at all

I am including the rest of my hour-long online chat with a nothing but totally fake & hugely pretentious Alibaba online agent on Dec 5/25 concerning a dictator supplier on their platform who rejected my refund application as soon as I found out their UPS parcel carrier charged me C$20 extra for brokerage charges & fess that I did not asked for & UPS did not even try to let me pay the customs charge myself! (see also my post from a week ago on Alibaba for the first half of this long pretentious chat)

"...
The senior team will reply to your email within 1-3 working days~

C$20, not US$

okay ，20 Canadian dollars

i can send you ascreenshot

sure

wait

This will enable leaders to conduct better reviews

Thank you so much

$30 is much too high, almost half the price of this phone. About $20 is charged by UPS, I think it is totally unfair & I am not a frequent buyer from China & an experienced global store like yours should have provided some information about such high extra fees when I place the order.

I repeat my 2 messages I already sent to you, please inform UPS to stop delivery & return this phone to you. I am not prepared to pay extra $30 more & will refuse item delivery

Thank you

The picture has also been reported by me

this was the exact response I tried sending to the supplier around 12 noon 3 times & they rejected with the screenshot I just sent you

You are very friendly, and I am sorry that the supplier did not cooperate with you to resolve the issue

i am an unlucky customer in this case with this supplier

12/5/2025 13:31
your are very friendly & patient with me as well

My responsibility is to serve you well

I will do my best to help you solve the problem within my power

I thank you & just hope this will get resolved satisfactorily soon. It is very annoying & frustrating to me, wasting lots of my time

The case has already been reported before, and I have submitted all the information you gave me

12/5/2025 13:34
The situation will change this time

good night to you, take care

I guess a reasonable solution

Are you willing to accept that the supplier will bear half of the cost for you

C$20 as charged extra by UPS, I am willing to pay the C$10 government charge just to get this all over with

Okay, we will have the leader approve based on this

UPS SHOULD HAVE CALLED ME TO PAY FOR THIS C$10 FROM THE BEGINING

Then we will help you contact the supplier

thanks again

12/5/2025 13:39
that is all

Thank you for becoming such a kind customer on the Alibaba website. Wishing you all the best in your life and business.

If there is no further concern, kindly click the "End customer service" button to rate my service. And I really wish you have a nice day！ ❤️

Take care and keep safe always

you too

stay healthy

I appreciate it so much

The chat has ended

Company: Alibaba
Country: China

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