Tangerine Canada
Unpleasant & disappointing call to Tangerine

I have been banking with Tangerine since they first landed in Canada some 20 or so years ago. The following is one of the most frustrated & annoyed experience which was totally preventable if Tangerine had only all competent & fully client focused call centre agents. (THIS IS SUPER UNREAL, RIGHT?

I activated a saving promo this afternoon on March 4/26. As usual, I called back to confirm if my acceptance & activation was all done properly & that I am getting the better savings rate.

I finally spoke to a "Bernice" person at Tangerine. Very quickly I became increasing annoyed & hugely frustrated by being put on multiple long holds by this "Bernice" person for simply asking "Can you check what interest rate I am getting for my savings account, please ?"

"Bernice" not only not answering my "very simple, straight-forward question", but asking me irreverent questions such as "how many account you have with Tangerine?", "I need to transfer you to another department & they will answer your question", "I will transfer you to (Tangerine) investments", etc. in addition to putting me on long hold repeatedly!

This call has nothing to do with whatever other department, or Tangerine Investments. I JUST WANTED TO FIND OUT THE CURRENT INTEREST RATE FOR MY TANGERINE ACCOUNT!!

"Bernice" then put me on another 15+ minute long hold WHEN I INSISTED AGAIN TO SPEAK WITH A SUPERVISOR & ASKING THAT SHE "SHOLULD DO NOTHING ELSE OR TRANSFER ME TO NO ONE ELSE BUT A SUPERVISOR!"

I feel strongly that "Bernice" has not even tried to get a supervisor for me & put me on long hold again as a punishment.

I disconnected this absolutely unpleasant & disappointing call that had achieved NOTHING BUT WASTED OVER 30 MINIUTES OF MY REMAINING TIME & GETTING ME VERY MUCH FRUSTRATED AS A RESULT OF A TOTALLY INCOMPENTENT & INCAPABLE TANGERINE EMPLOYEE!

Company: Tangerine Canada
Country: Canada
Site: www.tangerine.ca/en/personal

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