Bell ExpressVu
Cancellation of services

I was living in sudbury on a work contract from september 2008 to march 2009. During this time I was recieving service from Bell Expressvu. My work contract ended and I cancelled the Expressvu service. I was aware that I would be charged a penatly for terminating the services early.

I was told that I would be sent a "return kit" in the mail within 30 days of the termination date (april 11 2009). I have not received any such kit, the date being may 11 2009. I have spoken at great length on the telephone with various employees of Bell, all of whom have a different story about what has happened. Originaly I was told this "kit" would take 30 days to get to me. The conversation I had with employee # 51276 today May 11 2009 stated I would receive this "kit" within 5-7 days. I was also informed that I had purchased the receiver and at the same time was paying a rental charge.

The absolute incompetence of Bell Expressvu employees is remarkable. I don't know whether to feel sorry for them or to scream at them. One would think there must be some sort of unified information system in place at a company as big as Bell.

The outcome of todays conversation with employee # 51276 stands as such: I will receive this "kit" within 5-7 days, I have a credit owed to me from Bell which will be payed, I will receive a document stating I have not been charged the purchase cost of this receiver and that the rental charge ended April 11 2009 nor will I be charged down the road for this.

Will Bell see this through?? I doubt it. If they don't however I will be forced to take other action to see it through myself.

Company: Bell ExpressVu
Country: Canada
Province: Ontario
City: Sudbury/ottawa

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