Bell Canada
Charging for service not existing

I disconnected my Bell Expressvu DSL service on October 30 and returned the expressvu box to Bell. Bell is still charging me for this service and say they did not receive a disconnect. I am having no luck with phone service and cannot find an address to write - nor will their phone staff give me one. The DSL service is not even available in the building where I now live and as I don't have a satellite dish, it isn't even possible that I have this service. I have a postal receipt that they received the expressvu box back. I have contacted them by phone 7 times, by e-mail 3 times, and still no luck. They just say there is no disconnect!!! I have since cancelled my internet service and will also cancel my phone service due to this. Their customer service is the worst I have ever seen and it seems that the phone is set up to stop clients from getting further. I can't even find addresses of management or executive for BCE so I'm going to start walking around to find them as I work in downtown Toronto.

Company: Bell Canada
Country: Canada
Province: Ontario
City: Toronto

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