Telus
Cancellation fee when they can't offer service!

So we have everything TELUS, mobility, landline, internet and TV. We went with TELUS TV as soon as it was offered in our area, and now that we're making arrangments to move into a new area we aren't able to move our TELUS TV because they don't have any ports available in that area. They are so kind they are offerning to waive the cancellation fee since they can't offer us service but want us to pay nearly $500 for a HP laptop we got as a promotional item. The laptop was suppose to cost us $10 a month for 2 years which we are whilling to cover but why should we have to pay extra just becuase they can't continue to offer us service. The same laptop I had to call TELUS about 4 times becuase they kept forgetting to place the order, and they didn't even want to send us the friggn thing. That's just BS. Not only did it take 45 mins to finally speak to someone the rep laughed at my husband when he told them that the rep specifically told us we would not be charged.

So tired of TELUS trying to rip people off becuase they are a large company and one of two people complaining doesn't impact them. Ironically I meet with a sales rep from telus last week who said that the ceo says they want to make change so customers all feel important and don't have issues like this anymore, but I guess that same message hasn't gotten to thier loyalty dept yet becuase we're taking everything moving it and making sure everyone we know, knows about our bad experience. Hope it's worth the $300 to TELUS

Company: Telus
Country: Canada
Province: British Columbia

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