Blackberry Bold 9700
Faulty Replacement Phone

I recently had multiple blackberry failures with problems ranging from distorted speaker audio to "initialization failures". I sent my first device in for repair and as they could not repair it, they replaced it. The history on this phone is unknown. Within 30 minutes of leaving the store the replacement lost network connectivity and would not function. The problem was intermittent as the store associate had it working for several minutes and would then fail. I returned later that evening to once again, get a temporary phone. In three weeks I was informed it was water damage and they wanted 360 dollars to fix it. I protested stating that i didnt even have the phone home before it died. Despite talking to everyone at telus in customer service, I was informed it was my word versus theirs and I would still have to pay. Telus could see the records indicating I returned it the same day I picked up their replacement, yet they failed to use logic and a little trust. It was 360 to repair their faulty phone or 400 to be finished with a company who, in my opinion, could care less about the individual customer. I chose the latter. Worst customer experience yet!

Company: Blackberry Bold 9700
Country: Canada

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