Caracol Varadero/Cohiba Cigars
Selling old/dry/broken cigars

I have just returned from a trip to Varadero on December 21st..While I was there I purchased a box of 25 Cohiba Exquisitos with a seal number XV 145052 and a box of Cohiba Siglo 11 with a seal number IJ 715332.I purchased these at the state store in the Las Americas Commercial Plaza. When I opened them I found that the Exquisitos were old and very dry. I noticed that the outside cardboard cover had a USE MAR 08 stamped on it. I now assume that the cigars should have been sold by March of 2008.The Siglo 11 were dry and broken when I opened the wooden container. I am very upset as I thought that purchasing these products through the proper channels would guarantee freshness. I have travelled to Varadero several times in the past 7 years and had no trouble with earlier purchases. One of the main reasons I chose Cuba was in order to purchase cigars. I will not be returning unless I get some response to this complaint. There are many other islands I can go to for a winter vacation. Passing off old inferior products to me will result in a loss of future tourism. Someone should inform the staff of the Tobacco shop in the Caracol Varadero location that they are responible for lost vacation dollars coming to Cuba.

Company: Caracol Varadero/Cohiba Cigars
Country: Canada
Province: Ontario

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