Unico Print Media
Terrible customer service!

I used to be their reseller for their printed products. But all my orders are always late so it is very hard for me to explain to my customers (especially when we paid for express!) Also, when I ask for a reprint due to their oversights and bad quality control, they'd refuse and try to make me pay them. They told me (after they avoided my calls for 2 weeks!) that the only way for me to get the cards I wanted was to pay for the bad ones and that they would pay for them to be reprinted!!! Btw, when i went to their office to find out what's going on with my purchase, they all went out for a smoke and just left me standing in their office.

I really don't understand their business ethics. How could you make your customers pay for products with defects? I really do not recommend anyone to use them as a printer. Sure, they have great prices but I've found another printer who accepts resellers and offers a better pricing and service. Good luck to anyone that still uses unico.

Company: Unico Print Media
Country: Canada
Province: British Columbia
City: Richmond

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