Thane Direct Canada
H2O Mop X5

After watching their TV adv I purchased a H2O Mop only a few months ago and a few weeks ago a small piece of the cord holder broke so I wrote to the company and advised them that I need a replacement part since its still under the 1 year warranty. After about 2 weeks and my repeated emails they finally responded to my email - only to tell me that I have to pay $14.95 for shipping cost. This Mop is so cheaply made and the broken piece probably costs only a few dollars. When I purchased this item over the phone I specifically asked the rep what if I have problem with the mop and I was assured that I have nothing to worry because it comes with a one year warranty and nothing was mentioned to me that I am responsible for the shipping cost. Isn't this company's responsibility to make such disclosure especially when I specifically asked about the warranty?? The rep even tried to sell me extended warranty - good thing I refuse the offer. If I was told about the shipping cost when I made this purchase I definitely wouldn't have bought the mop. What a scam!! Buyers beware! I noticed that there were other complaints about this H2O Mop. I wish I had done some research about this company before making such purchase. I will definitely NOT buy from this company.

Company: Thane Direct Canada
Country: Canada
Province: British Columbia
City: Vancouver

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