PAMPERS
Diaper exchange

I recently visited one of you stores to exchange pampers diapers that my daughter received as a baby shower gift. I simply wanted a larger size as the newborn were to small as her son was born at almost nine pounds. I was more then happy to pay the difference in the price. She had received many newborn diapers and he would have outgrown them before being able to use them. I of course didn't have the receipts as they were received as shower gifts. I was deeply disappointed to learn your poilicy is only to refund the lowest retail price within the last 90 days. Both bags of diapers retailed for $13.99 yet I only received a price of $3.99 a bag. The diapers had only been bought within the last two weeks. I find it very disturbing that a corporation the size of yours are allowed to rip the customer off in such a manner. I think we both know that the two bags of diaper that I was refunded $3.99 for will be placed back on the shelve and sold again for the price of $13.99 as well as I have never seen pampers sold at a price of $3.99.It sickens me that you would have such a policy in place. Its expensive enough trying to provide for a baby without a large corporation taking advantage of their customers. I will not be shopping at Zeller any longer and will advise all my friends and family of such unetical policis. I should also add that I returned diapers at Lawton without any problems in the return. I was refunded the regular price and paid the difference for the the larger size and Walmart also said they would issue a gift card for the regular retail price. I'm sure local newpapers would be interested in your "Rip of the Customer" policies as well. Perhaps you should reveiw your thoughts on your return policies to improve customer service because if not for your coustomer you would not be in bussiness.

Company: PAMPERS
Country: Canada
Province: Nova Scotia

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