Canada Post
Lost Passport

I applied for US visa and they asked me to leave my non-Canadian passport (I am not a Canadian citizen) and a prepaid Xpresspost envelop, after months of investigation they sent me an email that they had sent the passport in the Xpresspost envelop I provided them with from the Consulate in Toronto to my address in Mississauga. I waited for the envelop to reach me but nothing happened, so I contacted Canada post, they told me that the parcel wasn't delivered and was sent to undelivered mail office, the lady told me that she will send them and ask them to deliver the parcel as a high priority. I waited for one week with nothing delivered, then I contacted customer service again, I explained to them that this passport is a critical piece of ID for me, I cannot travel or stay in Canada without it as it has all my papers inside, all the visas for Canada and US which will take forever to apply for it again, and of course cost much money. I have been through this nightmare for about 3 weeks with no solution. Canada post seems to be not finding the parcel despite being in their undeliverable mail office, it seems that one of their employee opened the parcel and sold my passport. I am stuck in Canada until I apply for new papers, I have not enough money to reschedule my flights or apply for new documents. I am so desperate and frustrated that Canada post doesn't give a damn about the lost parcel and they offer only 100 dollars as reimbursement of any lost item. I need someone from Canada post to talk with, or any lawyer who can help and tell me what to do.

Company: Canada Post
Country: Canada
Province: Ontario

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