UPS
Hidden cost

I went to the ups store to send a parcel to Texas. They said that it would cost $35.31CN for a six day delivery. So i sent it. I tracked the package online and was confused when the parcel was refused at its destination because of brokerage fees. The parcel was being sent to a repair facility so they don't accept deliveries with charges. I was not told of any more fees. That's why i sent it that way. I was upset to find out that i have to spend another $33.75US to get my parcel to its final destination. My price to send this parcel has now almost doubled. I think it is unfair for ups to take my parcel and not inform me of other charges and then hold my parcel hostage until i pay more money. If i knew it would have cost so much i would have shopped around for a better deal. I called every one form the store, brokerage department, customer service and customer complaint only to be given the runaround. It has been two days now of yelling and hour of complaining and still no answer. So now I have paid a total of $69.06 US & CN for a parcel that missed its six day delivery service. I will never use ups again.

Company: UPS
Country: Canada
Province: Ontario

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