Pro Gas & Heating
Failure to honour consumer protection act

In August of 2006 I signed a contract with Pro Gas and Heating to have my boiler replaced as the technician indicated that I had a rusty heat exchanger. I made a deposit of half of the installation price. For a variety of reasons, I decided to cancel the contract 9 days later. I waited for 6 weeks to get my refund back, and when I finally contacted the company and spoke with the owner, I was informed that I would get my deposit back, less $410 for 3 hours labour and an administration fee. I had to wait until October 31 before I got my deposit less "charges" back.

After contacting Better Business Bureau and the Business Practice and Consumer Protection Agency, I ultimately took the company to small claims court. Space does not allow me to expand on all that this involved, and the variety of things the owner did to prolong this process. This proved to be a long and emotionally draining experience, but ultimately the truth prevailed. I only wish that I had searched this company on the Better Business Bureau website before doing any business with them.

James
Delta, British Columbia
Canada

Company: Pro Gas & Heating
Country: Canada
Province: British Columbia
City: Surrey
Address: 13708 63b Ave

  <     >