TOYOTA
Waiting for deposit cheque return

Wednesday, my wife signs a contract for a Matrix 2012, the business manager wants a $500.00 deposit cheque since she can't pick it up until Friday, two days later. He said he would give her back her cheque then. * Hard to drive two vehicles at a time when home is 69 km away. She goes in Friday, goes to pick up the car. She has to remind the business agent about her deposit cheque. He said he'd be back with it. 30 minutes later, he comes to explain it is in a locked cabinet and the girl with the key is away for an hour. I said fine, we'll wait. We waited - waited and waited. The owner, comes down to explain the cheque had been cashed. When I wanted a perk for our inconvenience and wait, (one we would partially pay for with the cashed deposit cheque) the guy flew off the handle. Long and short, we didn't want to take the vehicle from people we couldn't trust. No! We had to take it! It was used??? Anyways, we finally got given a cheque for the $500.00. But we were wondering, how many people might give the deposit cheque, thinking it was in the bill of sale (this wasn't) and if they don't get a receipt, they may forget. We were just wondering if it's a habit to tell the customer they won't cash it, cash it (like they did with us) then hope the customer forgets or believes the amt was used as a down payment? I mean, if they take a few of these cheques in a day and half the people are misled, they could end up with a small fortune in a different bank account named Sun Country. The owner said, "they could have handled the deposit matter differently" but quite frankly, after getting misled for almost three hours... I don't trust him either. Toyota Canada, says they don't control dealerships and how they do the sales, only warranty issues, yeah right. In other words, sell the cars, scam what you want as we don't care about our reputation. Well, if they don't care, the Toyota will be sold to someone with similar ethics and I will go buy a Chev from a company that does.

Company: TOYOTA
Country: Canada

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