Sears
Christmas gifts

I ordered 4 identical gifts for my 4 grown children in different locations. I "thought" that this was a quick and easy way to send them all a gift at Christmas. The order was placed via internet on Dec17th, I received confirmation via email that they were in stock. Then I was told that the gifts would be delivered in January on different dates. So, humbly I explained this to my family. Nothing was delivered until, Jan 19 after I had phoned customer service. I had a nice person on the phone who apologized and said I would get a gift card from Sears for this mistake on their part. Two gifts were delivered to the outlets, they were wrong, nothing that I had ordered. I phoned again, and the male in customer service told me that in order for me to talk to the previous lady, it was impossible. He continued to be rude until I told him I wanted to speak to someone with some authority, and he gave the phone to"WOW". She said that I ordered the gifts, I had to pay for them, not their fault they were late, and Sears was not in the habit of giving "free" Christmas gifts out. She made me feel like a con artist. I hung up. Jan. 30 was the last gift delivered, I told the rest of my family to send it back. my local Sears outlet promised me some information a week ago, still nothing. And I am very angry about being treated so shabbily. Is this why the big companies are going broke? Well they should. I am not finished yet with Sears.

Company: Sears
Country: Canada
Province: Ontario

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