EMusic
Fraudulent charges

In Dec 2008 I tried to cancel my membership online. It was time consuming, user unfriendly, and after the fourth try to cancel, I instead wrote eMusic an email requesting to cancel my membership. What they did was "freeze" my membership for 3 months, and then without sending any notification, restarted the membership, charging me every month. For the next 5 months they sent me no updates, no emails, no ads, yet continued to charge me. It is almost a year that I have tried unsuccessfully to find a reasonable human being to talk to at eMusic. It is like talking to a computer. They refuse to let you speak with a supervisor, they refuse any and all reasonable arguments, and they behave in the most unprofessional scam artist way you can imagine. There is no contact information available, and they are shameless in their money grabbing unethical f%^&*-you you can't touch us attitude. I wish them a long slow and painful death.

Company: EMusic
Country: Canada
Province: British Columbia

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