Fitness One - Ontario
Criminals that hide behind fine print!

I was a member of Fitness One in an Ontario location. I joined for a 1 year membership specifically a one year membership. In March I was moving to another province where there are no Fitness One locations. I went into the gym and tried to cancel my membership, I was told I was not able to cancel because of the "great deal" I got on my membership. I left it at that thinking I only had a couple months until my year was up and would deal with the payments. What I didn't know is now 4 months after my year was up Fitness One was still taking payments out of my account! I called the head office and explained I had tried to cancel but was not allowed to, they told me even though I had joined for 1 year I had to stop payments myself after one year or they continue to take payments out, even though I had gone in and tried to cancel. What is the point of a "1 year membership" if they keep taking money out after one year? The company was completely unsympathetic to my situation and would not reimburse my money. Fitness One has completely dirty and underhanded business practices beware. Wouldn't it be good business practice to call a client and let them know their membership is up for one year and ask if they want to renew? No of course not because they figure you will forget and they and continue to siphon money off you for a service you are not even using... how very dirty and underhanded. Imagine all the people who are they are ripping off who haven't even noticed the money is still coming out of their accounts. Criminals that hide behind fine print as far as I am concerned.

Company: Fitness One - Ontario
Country: Canada

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