ShoppersDrug Mart
Rude customer service

Simple situation - Pharmacy staff member takes job frustration on me. Yells at me because they are understaffed and dont have time to fill my prescriptions.

I complained on the survey, called the customer service line and reported problem to a pharmacist at the store.

Everyone is very sorry - if it happens again call them.

I decided to move my business and end collecting optimum points for airmiles.

No one person is regretfull that they lost my business. I thought I would try again to make my point, but customer service really cant figure out the issue.

No customer retention policy or department exists.

I did all my food shopping there -

Mic Gagne

Company: ShoppersDrug Mart
Country: Canada
Province: Ontario
City: Ottawa

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