The Brick
Non delivery and poor customer service

On August 18th, we bought a pair of Samsung Washer/dryer along with their pedestals from The Brick located at 5800 McLaughlin rd unit 2 for $1999.13. Paid the full price with credit card.

At the time of the purchase, the salesperson had told us that washer/dryer are in stock (delivery in 2 days) but the pedestals are out of stock... next stocking supply will be Sept 4th.

He also stated that if we didn't get the pedestals on Sept 4th he would personally take the display pedestals and installed them for us.

Suffice to say that was a deceiving tactic to sell because we found out that they can't do that (the pedestals belong to the manufacturer and not the Brick's).

Anyway, Sept 4th came and gone without the pedestals... we waited a week and call them to be told that the next shipment was in 2 more weeks.

2 weeks passed... same disappointment... more calls and in person visit to the store. One of the floor manager took our number down and promised that he will look into it and get back to us... We didn't get that call!

After more calls and visits, we decided to e-mail the VP of Operation to voice our complain... however to no avail.

It is now close to 3 months of waiting and still no pedestals.

Company: The Brick
Country: Canada
Province: Ontario
City: Heartland, Mississauga

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