Future Shop
Inadequate customer service

Purchased an LG Washer and Dryer set from Future Shop in Moncton NB ($3700). The set was delivered and the washer had visible damage. The sales associate advises it is cosmetic, "use the washer and Future Shop will replace". Needless to say, the laundry room flooded, it was more then cosmetic. Not too concerned, Future Shop said they would "replace it". Countless phone calls, promises made and broken, dealing with rude associates via the telephone, incompetent associates who had no idea how to pull up customer history in the system and the final straw, the replacement washer didn't arrive on the day they stated it would and they wanted to know if "we could come and pick it up??? " All we want now, is our money refunded so we can go get a new washer and dryer. Seems my $3700 purchase miraculously turned into a $3450 refund! See I got the pleasure of paying $50.00 per open box fee (washer, dryer and two pedestals) and also paid for the $50.00 delivery charge for Future Shop to deliver the damaged goods! I feels so honored! But more importantly then the loss of $250.00... not at one point through this very painful, long and drawn out mess did anyone (and we spoke to about 7 different people) from the Future Shop just say "I'M SORRY"... doesn't take much to please me..that would have helped... What's the point of hiring customer service associates if you aren't going to invest money in training them how to deal with customers professionally?

Company: Future Shop
Country: Canada

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