Future Shop
Horrible customer service

I purchased a washer & dryer online. Shortly after the order was place I received an email saying I would be receiving an email within 48 hrs to notify me of a delivery date. After not hearing anything for 4 days I called to inquire, and that's when the fun began. I was told that it in fact was taking along time and that they were going to speed it up and I would have a delivery date by the next day. That day came and went with no delivery date. My wife started to email future shops customer service while I called one of their reps. The funny part was, every single person we talked to said something completely different. Finally on the 8th day we just said forget it. My wife cancelled the order and was told we would be receiving a cancellation notice via email. Day 9 and 10 came, no cancellation but to our surprise we received our delivery date. My wife called to find out what was going on, and they told her their is no delivery date and the order is in the process of being cancelled.By this point I'm furious. I called and asked to speak with a supervisor, I was then put on hold and then told he was on lunch and would phone me back in half an hour. That call never came. I phoned the next day asking again to speak with a supervisor, again put on hold, and then finally they said their transferring my call to him. I waited 15 min then a message came on telling me he is no longer available and to leave a detailed MSG, and the manager would return my call. I left the message, but again nobody called. I decided to try a third time to speak with a supervisor, again I was put on hold, but this time after waiting 5-10 min, they disconnected me. I decided to wait a couple days, then called back and spoke with a customer service rep. I told them I've had enough, and I want my credit card credited back. I forgot to mention that part. They charged my card not even 1 day after placing the order, but now that I want my money back I can't seem to get it. We are two weeks in, I have no washer and dryer and my credit card is charged for the full amount. On Monday I will try again to speak with someone that can credit my money back. In the meantime I'm filing a complaint with the better business bureau. My advice to anyone reading this, shop somewhere else. If future shop does have a better price, take their ad to another store and do a price match.

Company: Future Shop
Country: Canada
Province: Ontario

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