Hudson's Bay Company
Delivery Problems

Complaint Description:

Product: Fridge, Beaumark 38768RBWBS Order#: 1190965-017 Customer Name: Isabella

Fung Order Total: $567.00 PAYMENT: HBC Credit Card CO#: 1190965017 Associate:

1649574 Purchase Date: 24-JAN-2009 Initial Delivery Date: 29-JAN-2009 Product was

delivered but defective. There are two damaged spots on the lower fridge door. We then

requested an exchange for the defective product. 2nd Delivery Date: 3-FEB-2009, 5pm - 9pm

Product exchange did not occur. We called the vendor's customer service line to inquire, and

was subsequently told that there has been a problem and delivery has to be rescheduled.

Another delivery was scheduled. 3rd Delivery Date: 5-FEB-2009, 8am - noon Product

exchange also not occurring. We called the vendor to confirm delivery date/time for

5-FEB-2009. We were given confirmation. A few minutes later, we received a call from the

vendor indicating the delivery has to be rescheduled again. They explain it is an internal

problem. Their proposed reschedule time is Weds 11-FEB-2009, noon-6pm. I demanded &

spoke to the supervisor Sharbina. I explained to her that we do not have the luxury to take

time off from work at a moment's notice, not to mention the missing income. A fridge is also

essential to our daily needs. We indicate this is unacceptable and we require delivery for

5-FEB-2009 as previously determined by vendor. We were refused. She says that if we do

not accept the 11-FEB-2009 delivery date, the product will be delivered on an even later

date. After further discussion, she says that she would call back on 5-FEB-2009 to inform us if

the delivery window would be reduced to 11-FEB-2009 between 3pm-6pm. We have been

very patience with the delivery issues. However, the fact that a fridge is essential to our daily

lives is causing great inconvenience. And also the time we have wasted for the missed

delivery. We are very upset with the missed delivery on 3-FEB-2009, particularly as the

vendor did not notify us whatsoever. It was afterwards where we initiated contact where we

were told there was a problem.

This is still unresolved!

Company: Hudson's Bay Company
Country: Canada
Province: Alberta
City: Calgary

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