Telus
Stay away from Telus!

When I signed up with telus - I got there 'top of the line' phone at the time. It broke down within the first month and I got it fixed under warranty. It broke down 11 months later (just after my warranty), and I brought it in and the younger person in the store said they had 'huge issues with this phone and the software was shit'. But when I called to get it fixed for free, they would not take any responsibility. The best answer I got was 'the phones are massed produced, you got to expect a defect'. However, it was there best phone at the time.

After a long and pointless fight with customer service, I got a new phone. 2 months later, it broke down again. Wow! They have taken absolutely no ownership, and for a firm that hides behind a good environmental image, they do not seem to be concerned with all the crap cell phones which are breaking down and going to the dump.

Also, my bills are often extremely high for ridiculous hidden charges. My text messages never go through on weekends since there 'network gets clogged up' so I have missed many important messages.

Many of my friends have had similar experiences with Telus.

My advice - stay far far away!

Cheers,

Will.

Company: Telus
Country: Canada
Province: Ontario
City: Guelph

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