Telus Mobility
HTC Desire Warranty

Purchased my son the HTC Desire for Christmas. About 1 month ago the screen stopped working, sent it to Telus, was told today that the phone is not covered under warranty because they say there is internal damage. Externally the phone is brand new, no marks, scuffs, or anything to indicate it had been abused. But they say it was dropped... BS... I have to pay $170 to get a 2 month old phone fixed. Spoke to Lori Anne with Telus customer care department and she basically called me a liar, and was trying every trick in the book to decieve me. Bastards thats all Telus is, been a customer since 2000.

Company: Telus Mobility
Country: Canada
Province: British Columbia
City: Chetwynd

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