RCA
Resolution of complaint

My son had purchased a microwave and grilling oven for me at Christmas. Since using it has thrown a spark twice while boiling water to make a cup of tea. The cup was plain white with no design. I contacted the store (Walmart) who said that there was nothing they could do as it was a promotional item they got only at Christmas. I contacted the phone number on the back of the microwave and spoke with someone there. They told me to do a factory reset on the oven and then use it to see if it sparked. If it did I could bring it to Walmart with the receipt (which I explained already that I did not have as it was a gift) and they would send it away for seven dollars. Without the receipt it would be 42.00 plus I would have to ship it myself.By the time I would be said and done paying shipping, I could buy a new one! I feel it is very unprofessional for a company to ask you to use a product that is a potental fire hazard.

Company: RCA
Country: Canada
Province: Ontario
City: Sault Ste. Marie

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