HomeCenter.com
Deplorable Service

DO NOT SHOP ADVISORY

DO NOT SHOP THROUGH HOMECENTER.COM

I ordered several pieces from homecenter.com

1 - They were not shipped within the timeline I had paid for and arrived later than expected delaying my renovation process

2 - The pieces all arrived on different days (days apart)

3 - One of the pieces (1 piece of a 2 piece set) was incorrect rendering the piece useless

4 - No one at homecenter would answer my emails, I was spoken to rudely and even hung up on, unable to fill out the return forms online

5 - After a month of phone calls and emails from me that went unanswered, I finally received an email telling me my request for return was denied because it was past the 30 day return time. Despite the fact I had been requesting a return via email for over 30 days

I had to re-purchase the missing part for more than what the entire piece cost me from homecenter, pay $150 customs and shipping fee, and pay an additional $190 for my plumber to come back a second time to re-do the plumbing. This process put my renovation project back over two weeks with absolutely zero response from homecenter.

DO NOT SPEND YOUR MONEY AT HOMECENTER.COM

Company: HomeCenter.com
Country: Canada
Province: Ontario

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