Enbridge
Heating repairs

Called Enbridge after finding out the my furnace had stop running (broke down). Where I live, Monday was -35 and my house got down to 4 degrees, after talking with the service department they only can get me an appointment on Friday. That is 3 1/2 days in a house that is freezing, the pipes are even starting to freeze up. I called again to get an earlier appointment but they still say Friday but they put a call out to who ever to see if I can get someone earlier, still waiting for a phone call and my house is still 4 degrees and dropping... how can they leave a customer in a house that is only 4 degrees and to top it all off we are on their special Protection Plan they have and I still have to wait that long so why should we pay for the plan if we cant get any Emergency service. They say customers on this plan get priority service, I think that it is totally ridiculous that living in Ottawa with no HEAT for 3 1/2 days is UNACCEPTABLE.

Company: Enbridge
Country: Canada
Province: Ontario
City: Ottawa

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