Future Shop
Fraud

I buy a laptop for university. The sales person is insistent that I buy the insurance plan with it. He mentions how the insurance plan will cover all sorts of damages to the laptop, how there is a toll free number to call for assistance, how ppl will come to my house to fix it and how after 3 repairs I will be eligible for a new laptop. Anyway we purchased the 3 year insurance plan believing the sales person. The laptop worked fine initially but then started having problems. It turned out that the hard disk was faulty and had to keep on being replaced. In one year the laptop required 3 hard disk replacements, 1 heat sink and fan replacement and is currently with the store.

The insurance policy clearly states that after 3 repairs the customer is eligible for a replacement. However the ppl at futureshop dont seem to understand it. At first they mentioned that I did not have major repairs hence they dont count. I went to their office and showed them proof of all the repairs done. Then they come up with a story that these repairs dont count as repairs if they happen within 90 days of each other. No where on the insurance plan does it say anything of this sort. They keep making up BS as they go along.

The customer service people that I called from the phone were actually nice and advised me to talk directly to the manager. But the thing is that whenever I leave the manager a message, the technician replies back to me saying that he is trying his best (when actually he is doing nothing). Now when I call him he tells me he's with a customer and they he will call me back. I am still waiting for that call.

Enough is enough. They dont seem to care about customers. I have school starting tomorrow and a laptop is a necessity. I am not going to let this go. Its not just about the laptop now but rather about principle. They should not be selling crap if they cannot follow the policies that are attached to it. I am not going to let this go!

Company: Future Shop
Country: Canada
Province: Ontario
City: Richmond Hill

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