Reinke's Home Hardware
Horrible Customer Service

I have experienced some of the worst customer service from the Eganville (Reinke's) Home Hardware and on nearly ever occasion I was a customer at this Home Hardware location.

The first time I tired to buy a pump for my air mattress, as I was camping in the area. After several assurances from the staff that I had the right pump (something I questioned) - I purchased it. Oh course, it was the wrong type of pump entirely - as I had questioned - but when my partner tried to return it (after our camping trip) he was told it was longer than a week - so we were given store credit instead of our money back. When my partner asked about their 30day return policy, he was simply told that didn't matter. Not living in the area, we were never able to use the 'credit'

The second time I returned to this store I had moved to the area and needed potting soil. The most expensive brand had a significant rebate - so the helpful staff put several bags in my trunk - but, on trying to pay, the cashier knew nothing of the rebate (right in the flyer on her desk) and I had to pay full price - feeling too bad to have the lot moved from my trunk

The third time I reluctantly went to this store I needed ant traps - and spotting some seeds clearly marked 1/2 price (also in flyer) a grabbed a few packs. Oh course I was charged full price - but didn't notice until I got the receipt, and felt to petty complaining over the few dollars, with a line behind me.

The forth time... I know, should have learn't buy now, but its a small town :( and I had to get a key cut. After taking the key, the staff proceeded to take a personal phone call - of no real importance - lasting a few minutes. Meanwhile, another customer had come to the counter - and she then proceeded to spend the next several minutes helping him before us! We would have just left but she already had our key!!

I can not believe the horrible customer service, total disregard of company policies and utter rudeness of the staff (sometimes I wish I had some myself, but for now I'll just have to rant here!) I definitely will never give

Company: Reinke's Home Hardware
Country: Canada
Province: Ontario
City: Eganville

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